Returns
Not right? We'll fix it, no runaround.
We stand behind the gear we sell — if it isn't working for you, we'll sort it out.
Our Promise
You have 30 days from delivery to send an item back. As long as it's unused and in its original packaging, we'll refund or exchange it. Anything faulty or damaged when it arrives is replaced or refunded fully at our cost, no argument.
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30-day returns
A full month to be sure it suits your dog and your car.
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Faults on us
Damaged or faulty on arrival? Replaced or refunded at our cost.
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12-month warranty
Covered against manufacturing defects for a full year.
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Quick refunds
Approved refunds land back on your original payment in 5–7 days.
How To Start A Return
30-day returns and a 12-month warranty.
Start a return any time through our Contact page.